How can we help?

Check the specifications and choose a size or colour before adding the item to your bag. Contact us if a required detail is missing.

A submission receipt and payment confirmation describe different events. Check your saved order information; ask support if acceptance or fulfilment is unclear.

Review the final checkout currency and total. Goods and sourcing may use different currencies. Bank conversion charges are separate.

Only delivery methods configured for your destination are available. We do not promise worldwide delivery.

Check your private order page. A payment confirmation is not a dispatch notice; a carrier link may wait for the first scan.

The sourcing route alone does not make goods personalised. Goods rights are separate from the research service.

Submit a clear statement through the withdrawal form. You do not need an account or a reason. Keep the dated receipt.

Describe the fault and your order reference to support. This is a conformity issue, not simply a change-of-mind return.

A paid request for agreed product research and supplier coordination. Tell us your requirements, then review and pay the USD 100 sourcing deposit. You are not obliged to buy any proposed goods.

Research, supplier communication and comparison take time. Where needed and feasible, the team may also arrange a warehouse visit. The payment covers the agreed service, not a guaranteed product or lowest price.

The USD 100 amount is before applicable tax. We calculate the final amount from your billing details before you authorise payment. We do not proceed if tax cannot be determined.

After verified payment and any applicable waiting period. Unless you explicitly request early performance, our default waiting period is 14 days; mandatory longer rights remain unaffected.

Agreed research, supplier coordination, comparison and an account of available options. Scope depends on your requirements and supplier access.

Only where needed and feasible. No visit is guaranteed for every request. A visual inspection is not a laboratory test or certification.

We share available material and explained observations. Team inspection material is labelled separately from supplier-provided material. Quantity and depth depend on the request; missing checks are stated.

You do not have to buy. If the agreed service was properly performed, an amount justified by that work may be retained as allowed by law. Read your saved policy and contact us for review.

We review the agreed scope and actual work delivered. Not finding a match does not automatically mean the entire promised service was completed. A full or partial refund may be appropriate.

Examples include GoodGrab declining before work starts, verified duplicate or mistaken payments, and services not supplied or not properly supplied. Consumer rights may also require full or proportionate refunds.

Yes, submit a cancellation request in your workspace. Refund eligibility depends on applicable withdrawal rights, your early-start request, scope and work actually supplied. Starting work does not automatically remove withdrawal rights.

No. You decide whether to accept the resulting product offer.

Use your request workspace or verified GoodGrab account to see payment status, work-start date, progress, published reports and offers. Guest access uses a secure link.

Product promotion codes do not apply by default. Only a code explicitly authorised for sourcing deposits can be accepted, subject to its separate conditions.

Guest checkout is supported. Private order information requires verified access or the secure order link.

Use Cookie settings in the footer. No analytics or marketing trackers are currently installed.

Choose Privacy in the contact form. Registration is not required to submit a request; identity is checked before private information is released.

Submit the problem and the outcome you seek. Save the confirmation reference. You do not need to register.

Choose Accessibility in the contact form and describe the page and action that caused difficulty.