01 · Brief & deposit
Share your requirements. Review the final amount before paying.
Beyond the search.
Closer to your find.
Finding the right products takes time, research and supplier coordination. A USD 100 sourcing deposit allows our team to begin working on your request. We contact suppliers, compare available options and, where needed and feasible, arrange an in-person warehouse visit to visually inspect products. We share collected information, available photos and videos, and observations on quality and value before you decide whether to purchase.
ONE-TIME SOURCING DEPOSITUSD 100Applicable taxes are calculated before payment.
02 · Research & evidence
Supplier comparisons and, where feasible, a warehouse visit.
03 · Review & decide
See available photos, videos and explained observations. Choose whether to buy.
What is a custom sourcing request?
A paid request for agreed product research and supplier coordination. Tell us your requirements, then review and pay the USD 100 sourcing deposit. You are not obliged to buy any proposed goods.
Why is there a USD 100 sourcing deposit?
Research, supplier communication and comparison take time. Where needed and feasible, the team may also arrange a warehouse visit. The payment covers the agreed service, not a guaranteed product or lowest price.
Is tax included in the deposit?
The USD 100 amount is before applicable tax. We calculate the final amount from your billing details before you authorise payment. We do not proceed if tax cannot be determined.
When does your team start working?
After verified payment and any applicable waiting period. Unless you explicitly request early performance, our default waiting period is 14 days; mandatory longer rights remain unaffected.
What does the sourcing service include?
Agreed research, supplier coordination, comparison and an account of available options. Scope depends on your requirements and supplier access.
Do you visit warehouses and inspect products?
Only where needed and feasible. No visit is guaranteed for every request. A visual inspection is not a laboratory test or certification.
Will I receive photos, videos and quality observations?
We share available material and explained observations. Team inspection material is labelled separately from supplier-provided material. Quantity and depth depend on the request; missing checks are stated.
Is the deposit credited towards my product order?
The eligible sourcing deposit is credited once towards the product price of the resulting order for this request. Any deposit tax is shown separately in your payment history and final breakdown. Refunds reduce available credit.
What happens if I do not like the products you find?
You do not have to buy. If the agreed service was properly performed, an amount justified by that work may be retained as allowed by law. Read your saved policy and contact us for review.
What happens if no suitable product is found?
We review the agreed scope and actual work delivered. Not finding a match does not automatically mean the entire promised service was completed. A full or partial refund may be appropriate.
When is the deposit refundable?
Examples include GoodGrab declining before work starts, verified duplicate or mistaken payments, and services not supplied or not properly supplied. Consumer rights may also require full or proportionate refunds.
Can I cancel before or after sourcing begins?
Yes, submit a cancellation request in your workspace. Refund eligibility depends on applicable withdrawal rights, your early-start request, scope and work actually supplied. Starting work does not automatically remove withdrawal rights.
Do I have to buy the products you suggest?
No. You decide whether to accept the resulting product offer.
How can I track my request?
Use your request workspace or verified GoodGrab account to see payment status, work-start date, progress, published reports and offers. Guest access uses a secure link.
Can I use a discount code for the deposit?
Product promotion codes do not apply by default. Only a code explicitly authorised for sourcing deposits can be accepted, subject to its separate conditions.